Arbitration, Voluntary Binding

Washington University’s goal is to provide the best medical care possible and to avoid having disputes with its patients. We also want to be sure that we have good communications with our patients to help avoid disputes in the first place. If you have any questions or concerns about the patient consent form, the arbitration clause, or anything else about the services you receive at Washington University, please let us know.

Binding arbitration is a method for resolving disputes without filing a lawsuit in court. If you agree to arbitration, you are agreeing that any disputes arising out of the medical care you receive from Washington University will be submitted to an arbitrator, not to a court, judge or jury. Arbitration is generally a faster, less expensive method of resolving disputes than litigation in the courts. We believe that this is a fair and efficient process for both parties.

An arbitrator is a person who is qualified to hear and resolve disputes between parties. Under the Rules of the American Arbitration Association, we will both select the arbitrator if we have a dispute. Both sides may call witnesses and present evidence to the arbitrator, who will then make a final decision. Neither party may appeal the final decision of the arbitrator.